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Delivery & Returns
Delivery
We ship orders every Monday + Thursday. If you need something sooner, please choose express delivery which will be dispatched the day after you make the order, and takes 1-2 days to arrive.
- Free Delivery in UK over £100
- Under £100 in UK £4.19 Royal Mail tracked 48 2-3 working days
- £12 express delivery (DHL) in UK 1-2 working days
- USA, Japan, Australia, New Zealand, shipping is free for orders over £200
- Otherwise $27 economy shipping to Canada, Japan via Royal Mail 10-20 days*
- Express shipping to Australia, New Zealand & Japan available for £50 3-5 working days*
* can vary based on customs clearance delays
- Customers in USA: Unfortunately we cannot ship to USA as of 18th August 2025 with the updated tariffs. We are working on a solution going forward.
- Customers in Europe: We are still having issues and are working on a solution.
- International Shipping to rest of the world: please contact us for a quote
- NB: For International Orders, please note that depending on your order and country, you may be liable to pay local taxes and duties on receipt of your order, for which we cannot accept liability. The refusal of payment of such fees causes a full cancellation of the order. Transportation cost and custom clearance cost associated with a cancellation will be deducted from the amount refunded to you.
Returns
- Size exchanges within the UK are free of charge. Please head to our returns portal. Returns will incur a £4 fee which will be deducted from your refund.
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- Dog beds are the exception as these do not ship with Royal Mail due to their size. Please not that dog beds cannot be processed through our returns portal. Please contact us here if you have any queries.
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- You have 28 days from receipt of goods to return your garment(s) to us. Items should be returned new, unused, FOLDED and with all tags attached and in original packaging. Unfortunately, we cannot process refunds for any items returned outside of this time frame. Garments returned crushed will have a £10 restocking fee deducted from the return amount. Garments returned covered in pet hair cannot be refunded.
- If there is a fault with your garment, please get in touch and we will resolve the issue.