Frequently Asked Questions
The item I want is sold out - will you be getting more in?
Mono + tricolor are end of line and not being made anytime soon. For the new collection colourways, please email us
Are you remaking the older colourways I can see on your instagram?
At some point in the future we may reintroduce some of the best sellers from our debut collection, but we are self funded and can't afford to carry a huge range.
Why do you have an odd sizing system?
When we first launched we used a standard S, M, L sizing, but found that it created loads of returns due to the fact people made assumptions about their size, rather than measuring and referring to the size chart. A key part of our ethos is slow shopping - of course returns are sometimes unavoidable, but it's great if we can try together to decrease unnecessary shipping and therefore carbon emissions. Invest in a tape measure!
Can I mix & match sizing?
Yes!
I have very long legs, and your leg length seems short...
Our classic pyjama suit trousers are designed to be ankle skimming, because that's how we like it. This works well on most people, but if you have extra long legs, they have a generous cuff which can be turned down - make friends with your local tailor!
Do you ship overseas?
Yes, but currently not into EU - we are working on it, but on a recent test shipment we found it incurs duties of E64 for a single pyjama suit, on top of shipping.
When you make an order from overseas, UK VAT is automatically removed at checkout, saving you 20%. This will offset any duties / taxes you may have to pay on delivery (particularly in Canada)
For orders under £300 there is a shipping charge, subsidised by us. Standard shipping to USA & Australia & New Zealand is via tracked Royal Mail international, transferring to your local delivery partner. Please allow up to 10 days for delivery. There is an option to update to DHL for express shipping - costs vary.
We just want to stress that if duty is applicable in your country, this is not our responsibility.
What is your exchange / returns policy?
If you are based in the UK, we will post out a size exchange for free, but don't offer free returns (this will cost you £4 for a signed for service). Please head to our returns portal to arrange your return or exchange.
We gladly accept returns provided that you notify us within 14 days of receipt of your shipment. You will then have a further 14 days to send the item(s) back to us. Items should be returned new, unused, FOLDED (you would not believe the number of garments that come back completely scrumpled - all our returns go back into our online shop as part of our zero waste policy and if they are crumpled it simply makes loads of work for Jolene who processes returns alongside everything else), and with all tags attached and in original packaging.
If you are overseas please be aware that returning a garment will be very expensive, and we don’t cover the cost of sending out a replacement in the case of exchange, so please check in with us on sizing before you make your purchase!
If there is a fault with your garment, please get in touch and we will resolve the issue.
Why do I have to pay for returns?
Two reasons:
1) We have tried to price our products as fairly as possible, and adding in free returns would simply inflate the base price. Manufacturing ethically and organically is expensive, and as an independent small business, costs add up (simple as that) and so we ask that you follow our sizing guide, measure your key stats (chest, waist, hips) and / or get in touch before making a purchase, to minimise the need to return something. It's particularly important to take care with sizing if you don't live in the UK as returns will be mega expensive.
2) Free returns cause impulse shopping, and returns require transport which cause emissions. If you want to know more, this is a good article. Of course we understand that returns are sometimes unavoidable!
What if there is a fault with my item?
We have worked hard to ensure these garments / products are durable, but of course human errors do happen. Please email us with any issue and we will get it sorted quickly.
Which packaging do you use?
Where possible we are trying to avoid plastic, but as we all know, it's so hard. Our sleepwear garment bags and stickers are 100% compostable. Our branded postal envelope and tape are 100% recyclable.
How do I care for my sleepwear / bedding set + other products?
Please wash at 30 degrees with similar colours, ideally using an eco washing powder or liquid (also fine at 40). We’d rather you air dried than tumble dried as it is much better for the planet. Iron on a warm temperature, or just enjoy the crumples like we usually do!
Our woollen hot water bottle covers are dry clean only
Our organic cotton / recycled polyester quilted hot water bottle covers can be washed at 30 degrees
Do you do seasonal sales?
We don't follow seasons as we are a slow fashion brand, and we don't do sales as a rule because our profit margin doesn't allow it. The reason our mono & tricolor is currently on sale is that we have tweaked / improved our grading in the new collection and these follow our old system, so it is confusing for customers... Generally, we will occasionally have an 'offer' via our mailing list, so it's definitely worth being on it!