Frequently Asked Questions
The item I want is sold out - will you be getting more in?
We are re-stocking our Big EZ Mono and Paradox Tricolor nightshirts later in Spring. We plan to introduce a completely new colourway range in late 2023, including new bedding.
Are you remaking the colourways I can see on your instagram?
Yes, at some point we will reintroduce some of the best sellers from our debut collection, but we are self funded and can't afford to carry a huge range at the moment.
Why do you have an odd sizing system?
When we first launched we used a standard S, M, L sizing, but found that it created loads of returns due to the fact people made assumptions about their size, rather than measuring and referring to the size chart. A key part of our ethos is slow shopping - of course returns are sometimes unavoidable, but it's great if we can try together to decrease unnecessary shipping and therefore carbon emissions.
Can I mix & match sizing?
I have very long legs, and your leg length seems short...
Our classic pyjama suit trousers are designed to be ankle skimming, because that's how we like it. This works well on most people, but if you have extra long legs, they have a generous cuff which can be turned down - make friends with your local tailor!
Do you ship overseas?
For orders under £300 there is a shipping charge. Shipping to USA & EU is via DHL, shipping to Australia and NZ is via Royal Mail so takes up to 2 weeks. EU orders we are sorry, and plan to have a European distribution hub at some point. For now, please get in touch as we can no longer justify paying the import duty upfront due to the fact it costs us a £15 administration fee on top of the shipping fee and duty itself (adds up to around £70 on top of the garment itself)
What is your exchange / returns policy?
We will post out a size exchange for free, but don't offer free returns.
We gladly accept returns provided that you notify us within 14 days of receipt of your shipment. You will then have a further 14 days to send the item(s) back to us. Items should be returned new, unused, and with all tags attached and in original packaging.
If you are in the UK, please return your item to us (the address is on your shipping label) by Royal Mail, using the Second Class Signed for service so that you get a tracking ID.
If you are overseas please be aware that returning a garment will be very expensive, and we don’t cover the cost of sending out a replacement in the case of exchange, so please check in with us on sizing before you make your purchase!
As soon as we have received and accepted the return, all successfully returned items will be credited to the source used to originally purchase the items, less any taxes or import duties incurred. The original shipping charges will not be refunded.
If there is a fault with your garment, please get in touch and we will resolve the issue.
Why do I have to pay for returns?
1) We have tried to price our products as fairly as possible, and adding in free returns would simply inflate the base price. Manufacturing ethically and organically is expensive, and as an independent small business, costs add up (simple as that) and so we ask that you follow our sizing guide, measure your key stats (chest, waist, hips) and / or get in touch before making a purchase, to minimise the need to return something. It's particularly important to take care with sizing if you don't live in the UK as returns will be mega expensive.
2) Free returns cause impulse shopping, and returns require transport which cause emissions. If you want to know more, this is a good article. Of course we understand that returns are sometimes unavoidable!
What if there is a fault with my item?
We have worked hard to ensure these garments / products are durable, but of course human errors do happen. Please email us with any issue and we will get it sorted quickly.
Which packaging do you use?
Our garment bags and stickers are 100% compostable. Our branded postal envelope and tape are 100% recyclable, our address label is compostable.
How do I care for my pyjama suit / bedding set?
Please wash at 30 degrees with similar colours, ideally using an eco washing powder or liquid (also fine at 40). We’d rather you air dried than tumble dried as it is much better for the planet. Iron on a warm temperature, or just enjoy the crumples like we usually do!
Do you do seasonal sales?
We don't follow seasons as we are a slow fashion brand, and we don't do sales because our profit margin doesn't allow it. We will occasionally have an 'offer' via our mailing list, so it's definitely worth being on it!